Welcome to the website We offer you our services in accordance with the law, the General Terms and Conditions and the terms of use of the website specified in this text.

The website  is managed by: Makra kozmetika d.o.o. Kolodvorska cesta 2, 4000 Kranj (hereinafter “Merchant”).

The Merchant, as the owner of the website, reserves the right to change this page and its General Terms and Conditions at any time without prior notice in accordance with applicable legislation and business policy. Changes to the general terms and conditions enter into force on the day of publication on the website.


Name: MAKRA KOZMETIKA, manufacture and sales d.o.o.

Abbreviated name: Makra kozmetika d.o.o.

Headquarters: Kranj, Slovenia (European Union)

Address: Kolodvorska cesta 2, Kranj, 4000 Kranj, Slovenia (European Union)


Phone: +386 31 752 232

Identification no. for VAT: SI51855020

Identification number: 8537704000

Tax number: 51855020

SRG: AJPES, Kranj branch, Slovenia

Banks and business accounts:

SKB d.d., Ljubljana:

IBAN SI56 0313 8100 1021 554

Makra kozmetika d.o.o. is liable for VAT.



The sales contract between the Merchant and the buyer is concluded on the website at the moment when the buyer places an order through the online store, and the Merchant then sends the buyer the first email about the status of his order (titled: Tattoo Care order with order number). From this moment, all prices and other conditions are fixed and apply to both the Merchant and the buyer. The person with the data specified when placing the order is considered a buyer. It is not possible to change the customer’s data later while the order is being processed.

The sales contract (i.e. the first electronic message about the status of the order) is stored in electronic form on the Tattoo Care server of the website, for 2 years after the purchase was made, exclusively for the purpose of proving the execution of the purchase.

Purchase for legal entities

The purchase procedure for legal entities is exactly the same as the purchase for natural persons, as are the terms of business. The difference is that when entering the data for delivery, the field “Company name” is selected and the data is filled in (company name and tax number). The 14-day withdrawal from the contract does not apply to legal entities.


Website offers the following payment methods:

  • payment with a bank debit/credit card (Activa, Mastercard, Maestro, Visa, Visa Electron and American Express),
  • PayPal payment,
  • payment upon collection (payment by cash or card at the time of collection – delivery of the product),
  • advance payment (bank transfer)


We recommend paying by bank card (credit/debit) or PayPal, as this way you will get the products the fastest and you will not have to wait for the delivery man to pay.

Issuance of an invoice

Upon payment and delivery of the ordered products, we send an invoice to the e-mail address you used when ordering. The price and all costs related to the purchase are itemized on the invoice. The invoice is also sent in physical form together with the package.



Delivery timeDelivery time for our products that are shipped to an address in Slovenia is 1-3 working days. We ship most orders on the same day as they come in, so you can receive our products the next day. In case of delivery to an address abroad (international delivery), the delivery time depends on processing times of our carriers for the destination country. On average international shipments take 5-10 days.


Shipping cost

The cost of delivery is paid by the buyer. For delivery to an address in Slovenia, we charge 3.00 EUR including VAT. The cost of delivery to an address outside of Slovenia depends on the country of delivery. Correct delivery prices will be shown at checkout after you input the delivery address. With promotional campaigns for free delivery, always pay attention to the validity date of the campaign, which will be marked separately.


Shipment carrier

Our contractual partners for the delivery of parcels are currently companies Pošta Slovenije (Slovenian postal office) for delivery in Slovenia and GLS for international delivery. We reserve the right to choose another delivery service provider if the order could be fulfilled more efficiently.


Delivery problems?

The package carrier is responsible for delivering your shipment in the perfect condition. In the event that the shipment is physically damaged, destroyed, lost during transport, the contents are missing, or the shipment shows signs of being opened, the buyer must initiate the delivery complaint procedure with the company that made the delivery. You can always contact us for help.

You can always ask us about the exact delivery time via email




In the case of contracts concluded at a distance, the consumer has the right to unequivocally notify the company by e-mail or through some other communication channel within 14 days that he withdraws from the contract, without having to give a reason for his decision. The consumer fills out the “Form for withdrawing from a distance contract” and submits it to or by post to Makra kozmetika d.o.o., Kolodvorska cesta 2, 4000 Kranj, Slovenia. You can find the form here.

The fourteen-day notification period begins the next day from the day of collection of the items.

The buyer must return the goods to the Merchant no later than 14 days after the notification of withdrawal from the order. The buyer must return the goods by mail to the following address:

Makra kozmetika d.o.o.

Kolodvorska cesta 2

4000 Kranj

The buyer must return the item to the seller undamaged, in the original, undamaged packaging and in the same quantity, unless the item is destroyed, damaged, lost or its quantity has decreased through no fault of the consumer. In such a case, the buyer asserts a claim.

When returning the goods, the consumer must also send the invoice for the goods and personal data, as well as the transaction account to which he wishes to receive the returned payment. The consumer must return the goods within 14 days from the date of the notification of withdrawal from the contract. The merchant undertakes to refund the payment no later than 14 days after receiving the returned goods.

In case of withdrawal from the contract where a promotional code or discount code was used, these funds are considered as a discount and are not returned to the user. Only the paid amount is returned to the user’s transaction account, and the promotional code is also returned to the user in the form of a new code. In case of withdrawal from the contract, the gift voucher is considered as a means of payment and returned to the user as a gift voucher. Gift vouchers cannot be exchanged for cash.

Return cost


The only cost charged to the consumer in connection with the withdrawal from the contract is the cost of returning the items by post (which is calculated according to the price list of the delivery service).



The seller undertakes to deliver the goods to the consumer in accordance with the contract and is liable for material errors in his performance.


The actual error is:

  • if the product does not have the properties necessary for its normal use,
  • if the product does not have the properties required for the specific use for which the buyer is buying it, but which the seller was aware of or should have been aware of,
  • if the product does not have the characteristics and features that have been explicitly or tacitly agreed or prescribed,
  • if the seller has delivered a product which does not correspond to the sample or model, unless the sample or model has been shown only for notice.



All texts, graphics, photos or other multimedia files, icons, audio and video recordings, logos, slogans, trade names and other content on the website are the exclusive property of the Merchant. You may not use, reproduce, copy, modify, transmit, display, publish, sell, license, publicly perform, distribute or commercially exploit any Content or otherwise dispose of the Content in a manner contrary to these Terms and Conditions and contrary to law, except with the express written consent of the Merchant.

The collection, editing and assembly of all content on this website are the exclusive property of the Merchant. It is prohibited to use or combine content that in any way belittles or discredits the Merchant and the Tattoo Care brand or in any other way that could cause confusion or violate any applicable laws or regulations.


All prices on the website are in EUR and include VAT. We reserve the right to change prices, unless otherwise stated (for example promotions and special discounts). Prices are valid at the time of placing the order and do not have a predetermined validity. The prices are valid in the case of payment with the indicated payment methods and in accordance with these General Terms and Conditions. The listed prices only apply to purchases on the website and may differ from prices at other points of sale. All prices on the website are product prices and do not include delivery costs.

Despite our best efforts to provide the most up-to-date and accurate information, it may happen that the price information is incorrect. In this case, or in the event that the price of the product changes during the processing of the order, the Merchant will allow the customer to withdraw from the purchase, while at the same time offering the customer a solution that will be mutually satisfactory.

The validity periods of the campaign, which may differ from each other, are indicated next to the individual campaign offer.


Discount code

The discount code or promotional code brings various advantages when purchasing via the website You can find the active code on the front pages of advertising messages, in electronic messages or other media. The code brings various benefits, from various gifts to discounts. Any code is always limited in time, and must be used within a limited specified period, otherwise it is invalid.

Using the discount code:


  • Select the products you want to buy and put them in the basket.
  • At the checkout, enter the discount code in the “Coupon code” box and click the “Use coupon” button.
  • Only one discount code can be applied per purchase.

When you enter the discount code, the value of the discount code is automatically deducted from the price of your order, leaving an amount that still needs to be settled. Discounts are not cumulative.



Unless otherwise specified in the General Terms and Conditions governing the sale of products and transactions carried out via the website, the Merchant does not give any implicit or explicit guarantees and guarantees that the content on the website will be free of deviations or errors.

Despite our best efforts to provide the most up-to-date and accurate information, it may happen that some information is incorrect. In this case, or in the event that individual product information changes during the processing of the order, the Merchant will allow the buyer to withdraw from the purchase, and at the same time will offer the buyer a solution that will be mutually satisfactory. The merchant does not assume responsibility for any indirect or direct damage that may result from the use of this website without the user’s consent.

Please note that there may be certain assignments that the Merchant cannot accept and may cancel. The Merchant reserves the right, at its sole discretion, to refuse or cancel any order for any reason. Certain events may cause problems with ordering, ensuring adequate quantities, correct pricing and product information, or problems with payment systems, so we may require additional checks before accepting any order.

The merchant may, without prior notice, immediately terminate the contract or revoke all or part of his rights and obligations from these General Terms and Conditions and immediately terminate access to the website by revoking the user’s password and identification of the account issued for the user or guest and refusing to use the website www in whole or in part, if it detects an attempt at abuse or an attempt to harm by the user. Any termination of this agreement does not affect the rights and obligations (including, without limitation, also for the payment of obligations) of the parties arising before the date of termination or termination of the contract.




The merchant undertakes to protect the confidentiality of personal data and the privacy of online store users. The Merchant will use the collected personal data exclusively to provide the services it offers. The merchant respects the confidentiality of personal data and the privacy of online store users, so he will do everything necessary to protect them from any violations and abuses. Users’ personal data is therefore one of the areas to which the Merchant pays extreme care and attention, as it is aware of the sensitive nature of this area.

The operator of the website will handle all obtained personal data in accordance with national and international regulations, as well as in accordance with the European general Regulation 2016/679 of the European Parliament and of the Council on the protection of individuals in the processing of personal data and on the free flow of such data.

Data protection

The merchant uses appropriate technological and organizational means to protect the transfer and storage of personal data, orders, and payments. The purchase agreement (order) is stored electronically on the provider’s server. The merchant will use personal data exclusively for the needs of fulfilling the order and other things directly related to the order, as well as the necessary communication to complete the order.

Use of personal data

The merchant will use the following personal data exclusively for the purposes of business, notification via e-mail and the conclusion of distance contracts:

  • name and surname,
  • delivery addresses,
  • company or title of legal entity (if the user is a legal entity),
  • tax number of a legal entity (if the user is a legal entity),
  • email address (username),
  • password in encrypted form,
  • contact phone number,
  • country of residence,
  • other data that the user voluntarily enters into forms in the online store.


The Merchant is not responsible for the accuracy of the data entered by the user. All the mentioned data are stored on the server for 2 years from the date of purchase.

Statement on protecting the confidentiality of personal data and privacy of users

In accordance with the regulations governing the protection of personal data, the Merchant is obliged to protect the personal data of the users of his online store. Under no circumstances will the Merchant provide personal or other user data to a third party or will not allow a third party to view personal or other data of the user, unless it would be requested from him by state authorities, if such an obligation is stipulated by law, or in good faith that such action is necessary for proceedings before courts or other state authorities and for the protection and realization of the legal interests of the Merchant.


Implementation of the privacy policy

All persons employed full-time or part-time by the Merchant who have access to the personal and other data of users are aware of the duty to protect personal and other data and are obliged to comply with these provisions on the protection of the confidentiality of personal data and the privacy of users of the online store. The duty to protect personal and other data applies indefinitely, even after the termination of the relationship with the Merchant.


Buyer’s consent to the General Terms and Conditions

By using the services on the website and by directly clicking on the box “I agree with the terms of business” before the purchase, the user undertakes to voluntarily, explicitly and unequivocally accept the General Terms of Business and allows the processing of his personal data exclusively for the needs of this order, in accordance with the General Terms and Conditions and regulations in the field of consumer protection (also covered by the European General Data Protection Regulation 2016/679) and international codes for online and electronic business.


Consent of the buyer to the use of his personal data for marketing and marketing purposes

By registering and/or placing an order on the website, the Buyer expressly agrees that the Merchant may use the acquired personal data (name and surname, residential address, email address and any other data that the Buyer provides to the Merchant for the purpose of fulfilling the contract – order), except for the purposes of negotiations for the conclusion of a contract or for the fulfillment of a contract – order, it is also used for the purposes of direct marketing through all advertising channels used by the Merchant and for the needs of direct marketing related statistical and market analysis, marketing profiling and segmentation.

Every customer must give their consent to the implementation of direct marketing via e-mail to the provider explicitly when registering and/or placing an order on the website with the “Sign me up for news” option. Otherwise, the buyer will not receive direct marketing via e-mail, nor will he be informed in advance about the provider’s online promotions and other relevant content.

Any buyer can revoke their consent to the processing of personal data (given either online or through another sales channel) at any time by sending a notification by e-mail: or by clicking on the unsubscribe command within each marketing message.

The Merchant will take into account the buyer’s wish and, no later than within 15 days, will consistently organize the cancellation of the consent for the purpose of direct marketing through the relevant or all advertising channels and inform the buyer about this within a further five days. In doing so, the buyer does not incur any costs.



The basis for the cookie notice is the amended Electronic Communications Act (Official Gazette No. 109/2012; ZEKom-1), which entered into force at the beginning of 2013 and brought new rules regarding the use of cookies and similar technologies for storing information or accessing information stored on the user’s computer or mobile device. The merchant assigns each user a cookie for identification, tracking the shopping basket and ensuring traceability (the so-called “cookie”) at the start of each use of the online store, which is stored in the server’s memory only for the duration of the visit to the online store and is deleted after one hour of inactivity.

What are cookies and why the website needs them

A cookie is a small text file that is transferred to the user’s computer when he visits a website and usually contains:

  • the name of the server from which the cookie was sent,
  • lifetime of the cookie,
  • value – A simple randomly generated unique number.

The cookie itself does not contain or collect information. However, if it is read by the server together with the web browser, it can help the website provide more user-friendly services – for example, by remembering previous purchases or the user’s account information. Only the server that sent the cookie can read and use this cookie. On a trustworthy website, cookies can thus enrich the user experience.

Which cookies we use on the site and why

On the website, we only use cookies that are permitted in accordance with the ZEKom-1 law. Only cookies that are absolutely necessary for the operation of this website are used. To record page visit statistics, we use a system that only records a session cookie and does not track your further behavior on the website or in connection with other pages. By continuing to use this website and confirming your acceptance of cookies, you agree to the use of the cookies described below.

List of cookies collected by the online store:


Cookie name                                        Cookie Description

CART                                                    Cart management

CATEGORY_INFO                                   Managing sales channels

COMPARE                                             Product comparison

CURRENCY                                            Website settings

CUSTOMER                                           User identification

CUSTOMER_AUTH                                 User identification

CUSTOMER_INFO                                  User identification

CUSTOMER_SEGMENT_IDS                    User identification

EXTERNAL_NO_CACHE                          Website settings

FRONTEND                                           User identification

GUEST-VIEW                                         Website settings

LAST_CATEGORY                                   Managing sales channels

LAST_PRODUCT                         Product management

NEWMESSAGE                                      Advanced user experience

NO_CACHE                                           Website settings

PERSISTENT_SHOPPING_CART               Cart management

POLL                                                     Survey management

POLLN                                                  Survey management

RECENTLYCOMPARED                           Product comparison

STF                                                       Advanced user experience

STORE                                                  Website settings


VIEWED_PRODUCT_IDS                         Product management

WISHLIST                                              Wish list management

WISHLIST_CNT                                      Wish list management

__utma                                                 Website views statistic – Google Analytics

__utmb                                                Website views statistic – Google Analytics

__utmc                                                 Website views statistic – Google Analytics

__utmz                                                 Website views statistic – Google Analytics




Right to access information

In accordance with the law, the Merchant provides the user of the website free of charge the right to obtain information about the possible processing of his personal data and the right to access them and a copy upon his written request.

Right to rectification

Taking into account the purpose of the processing, the Merchant allows the user to whom the personal data relates to complete or correct inaccurate personal data related to him.

The right to erasure

The merchant undertakes to enable the deletion and forgetting of users’ personal data. The request must be addressed with a proposal for the deletion of personal data.

The right to portability of personal data

At the express written request of the user, the Merchant allows the transfer of his personal data elsewhere, if this is technically possible and complementary to the Merchant’s software.

The right to restriction of processing

The Merchant commits to the buyer, to whom personal data refer, the right to request restriction of processing, when one of the cases applies in accordance with the European General Regulation 2016/679.

The right to object

The Merchant acknowledges the right to object to the buyer, who is the subject of personal data and, based on reasons related to his special situation, has the right to object at any time to the processing of personal data related to him, based on point (e) or (f) of the article 6(1) of the European General Regulation 2016/679.

The form to exercise these rights can be found here. (here it is necessary to insert a link that will lead to the form for asserting these rights… – to the form)


The Merchant in the online store does not accept orders from someone whom he knows, or suspects based on relevant indications that the buyer is under 16 years of age, without the express permission of his parents or legal guardians. The Merchant in the online store does not offer free access to products or services that are harmful to children.

If the child is under 16 years of age, such processing is legal only if and to the extent that such consent is given or approved by the parent or guardian, therefore, in the cases referred to in the first paragraph, the Merchant reserves the right to request additional proof and explanations from the buyer regarding the consent of the legal guardian or additional evidence that the buyer is over 16 years old. If these requirements are not met, the Merchant reserves the right to cancel the order and not conclude the sales contract.

Without the express permission of parents or guardians, the Merchant will not accept any personal data concerning children, nor will it release data received from children to third parties, except parents or guardians.

Any communication aimed at children will be age-appropriate and will not take advantage of children’s trustworthiness, lack of experience or sense of loyalty.



The Merchant complies with applicable consumer protection legislation and makes every effort to fulfill its duty to provide an effective complaint handling system. The Merchant has an effective complaint handling system in place and has a designated person with whom the user (buyer) can contact by phone or e-mail in case of problems. In case of problems, the user (buyer) can contact tel. no.: +386 31 752 232. The user (buyer) can submit a complaint to the email address The appeal process is confidential.

Within five working days, the Merchant will confirm that he has received the complaint and inform the user (buyer) how long he will process it and keep him informed about the progress of the procedure. The Merchant will do his best to resolve any disputes amicably. If an amicable solution to the dispute is not reached, the court of actual jurisdiction in the city of Kranj, Slovenia has exclusive local jurisdiction to resolve all disputes between the Merchant and the user (buyer). The Merchant and the user (buyer) as participants in electronic business mutually recognize the validity of electronic messages in court.

Legal basis

For these General Terms and Conditions and for all disputes between the Merchant and the user (buyer), the Slovenian material and procedural law applies and is applied, whereby the rules of international private law that refer to the application of any other law are not applied.

The provisions of the Code of Obligations, the Act on Electronic Business on the Market, the Act on the Protection of Personal Data and the Act on Consumer Protection apply mutatis mutandis to all relationships and rights and obligations not regulated by these General Terms and Conditions.

Out-of-court settlement of consumer disputes

In accordance with legal norms, the Merchant does not recognize any provider of out-of-court resolution of consumer disputes as competent to resolve a consumer dispute that the consumer could initiate in accordance with the Act on Out-of-Court Resolution of Consumer Disputes.

A Merchant who, as a provider of goods and services, facilitates online trade in the territory of the Republic of Slovenia, publishes on his website an electronic link to the platform for the online resolution of consumer disputes (SRPS). The platform is available to consumers at the link below:

The aforementioned regulation comes from the Act on the Out-of-Court Settlement of Consumer Disputes, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on the online resolution of consumer disputes and the amendment of Regulation (EC) no. 2016/2004 and Directive 2009/22/EC.

The General Terms and Conditions enter into force on the date of the last change, which was made on 6 March 2018.


Tattoo Care Team.

Take care!