Splošni pogoji poslovanja

Welcome to the website www.tattoocare.si. We offer you our services in accordance with the law, the General Terms and Conditions and the terms of use of the website specified in this text.

The website www.tattoocare.si (hereinafter referred to as the “website”) is managed by: Makra kozmetika d.o.o. Kolodvorska cesta 2, 4000 Kranj (hereinafter “The merchant”).

The merchant, as the owner of the website www.tattoocare.si, reserves the right to change this page and its General Terms and Conditions at any time without prior notice in accordance with applicable legislation and business policy. Changes to the general terms and conditions enter into force on the day of publication on the website.

Name: MAKRA KOZMETIKA, production and sale d.o.o.
Abbreviated name: Makra kozmetika d.o.o.
Headquarters: Kranj
Address: Kolodvorska cesta 2, Kranj, 4000 Kranj
Email: info@tattoocare.si
Phone: +386 31 752 232
Identification no. for VAT: SI51855020
Identification number: 8537704000
Vat number: 51855020
SRG: AJPES, Kranj branch
Banks and business accounts:
SKB d.d., Ljubljana:
IBAN SI56 0313 8100 1021 554
Makra kosmetika d.o.o. is liable for VAT.


The sales contract between the Merchant and the buyer is concluded on the website www.tattoocare.si at the moment when the buyer places an order through the online store, and the Merchant then sends the buyer the first email about the status of his order (titled: Tattoo Care order with order number) . From this moment, all prices and other conditions are fixed and apply to both the Merchant and the buyer. The person with the data specified when placing the order is considered a buyer. It is not possible to change the customer’s data later while the order is being processed.

The sales contract (i.e. the first electronic message about the status of the order) is stored in electronic form on the Tattoo Care server of the website www.tattoocare.si, for 2 years after the purchase, exclusively for the purpose of proving the purchase.

Purchase for legal entities

The purchase procedure for legal entities is exactly the same as the purchase for natural persons, as are the terms of business. The difference is that when entering the data for delivery, the field “Company name” is selected and the data is filled in (company name and tax number). The 14-day withdrawal from the contract does not apply to legal entities.


The www.tattoocare.si website offers the following payment methods:

  • Payment on collection (payment by cash or card at the time of collection of the product).
  • According to the pre-invoice (UPN order) to the company’s account.
    With Paypal to the company account.
  • Credit card (Activa, Mastercard, Maestro, Visa, Visa Electron and American Express).

Issuance of an invoice

After delivery and payment of the ordered items, the merchant also sends an invoice to the buyer’s e-mail address. The price and all costs related to the purchase are detailed on the invoice. The buyer is obliged to check the correctness of the data before placing the order. The invoice is sent together with the package to the buyer’s address.


Delivery dates

The deadline for delivery of items that are in stock is 1-3 working days in Slovenia, and we will do our best to complete the orders on the same day. For items that are not in stock and for delivery abroad, the deadline is 5-10 working days.
These deadlines may be exceptionally extended due to force majeure, general unforeseeable circumstances or circumstances on the part of the company providing postal services. For other products, the delivery date specified next to the product on the website applies. Every product from the website is available within a reasonable time.

Delivery cost

The cost of delivery is paid by the buyer and in Slovenia it is EUR 3.00 including VAT. The cost of delivery outside Slovenia is EUR 4.00 and is paid in full by the buyer. Promotional campaigns that include free shipping are marked until when the campaign is valid.

Delivery information

The Merchant’s contractual partner for the delivery of shipments is Pošta Slovenije. The merchant reserves the right to choose another delivery service if it will enable him to fulfill the order more efficiently.

Delivery problems

From the moment the shipment with the ordered products is sent to the post office, the merchant is not responsible for cases of physical damage, destruction or loss of the shipment, as well as if the contents of the shipment are missing or if the shipment shows signs of being opened. In the above cases, the buyer must initiate a complaint procedure with Pošta Slovenije.

You can always ask us about the exact delivery time via email info@tattoocare.si.

In the case of contracts concluded at a distance, the consumer has the right to unequivocally notify the company by e-mail or through some other communication channel within 14 days that he withdraws from the contract, without having to give a reason for his decision. The consumer fills out the “Form for withdrawing from a distance contract” and submits it to info@tattoocare.si or by post to Prodaja in storitve Makra kozmetika d.o.o., Kocjanova ulica 6, 4000 Kranj. You can find the form here. (insert link to contract withdrawal form)

The buyer must return the goods to the trader no later than 14 days after the notification of withdrawal from the order. The buyer must return the goods by mail to the following address:

Makra kosmetika d.o.o.
Kolodvorska cesta 2
4000 Kranj

The buyer must return the item to the seller undamaged, in the original, undamaged packaging and in the same quantity, unless the item is destroyed, damaged, lost or its quantity has decreased through no fault of the consumer. In such a case, the buyer asserts a claim.

When returning the goods, the consumer must also send the invoice for the goods and personal data, as well as the transaction account to which he wishes to receive the returned payment. The consumer must return the goods within 14 days from the date of the notification of withdrawal from the contract. The merchant undertakes to refund the payment no later than 14 days after receiving the returned goods.

In case of withdrawal from the contract where a promotional code or discount code was used, these funds are considered as a discount and are not returned to the user. Only the paid amount is returned to the user’s TRR, and the promotional code is also returned to the user in the form of a new code. In case of withdrawal from the contract, the gift voucher is considered as a means of payment and returned to the user as a gift voucher. Gift vouchers cannot be exchanged for cash.

Return cost

The only cost charged to the consumer in connection with the withdrawal from the contract is the cost of returning the items by post (which is calculated according to the price list of the delivery service).


The seller undertakes to deliver the goods to the consumer in accordance with the contract and is liable for material errors in his performance.

The actual error is:

if the thing does not have the properties necessary for its normal use or for traffic;
if the item does not have the properties required for the specific use for which the buyer is buying it, but which the seller was aware of or should have been aware of;
if the thing does not have the characteristics and features that have been explicitly or tacitly agreed or prescribed;
if the seller has delivered a thing which does not correspond to the sample or model, unless the sample or model has been shown only for notice.
The consumer can assert his rights from a material defect if he informs the seller about the defect within two months from the day the defect was discovered. The seller is not responsible for material defects in the goods that become apparent after two years have passed since the item was delivered. A defect in the goods is considered to have already existed at the time of delivery if it appears within six months of delivery. The buyer is obliged to inform the seller about the defect and to describe the defect in more detail, and to allow the seller to inspect the product. The complaint claim may be rejected if the buyer did not dispose of the product as stated in the instructions for use of the product. The right to assert a material defect in an item is more precisely regulated by the provisions of the Consumer Protection Act.


All texts, graphics, photos or other multimedia files, icons, audio and video recordings, logos, slogans, trade names and other content on the website www.tattoocare.si are the exclusive property of the Merchant. You may not use, reproduce, copy, modify, transmit, display, publish, sell, license, publicly perform, distribute or commercially exploit any Content or otherwise dispose of the Content in a manner contrary to these Terms of Business and contrary to law , except with the express written consent of the Merchant.

The collection, editing and assembly of all content on this website are the exclusive property of the Merchant. It is prohibited to use or combine content that in any way belittles or discredits the Merchant and the Tattoo Care brand or in any other way that could cause confusion or violate any applicable laws or regulations.


All prices on the website are in EUR and include VAT. We reserve the right to change prices, unless otherwise stated (for example promotions and special discounts). Prices are valid at the time of placing the order and do not have a predetermined validity. The prices are valid in the case of payment with the indicated payment methods and in accordance with these General Terms and Conditions. The listed prices only apply to purchases on the website www.tattoocare.si and may differ from prices at other points of sale. All prices on the website are product prices and do not include delivery costs.

Despite our best efforts to provide the most up-to-date and accurate information, it may happen that the price information is incorrect. In this case, or in the event that the price of the product changes during the processing of the order, the Merchant will allow the customer to withdraw from the purchase, while at the same time offering the customer a solution that will be mutually satisfactory.
The validity periods of the campaign, which may differ from each other, are indicated next to the individual campaign offer.



The merchant undertakes to protect the confidentiality of personal data and the privacy of online store users. The Merchant will use the collected personal data exclusively to provide the services it offers. The merchant respects the confidentiality of personal data and the privacy of online store users, so he will do everything necessary to protect them from any violations and abuses. Users’ personal data is therefore one of the areas to which the Merchant pays extreme care and attention, as it is aware of the sensitive nature of this area.

The operator of the website will handle all obtained personal data in accordance with national and international regulations, as well as in accordance with the European General Regulation 2016/679 of the European Parliament and of the Council on the protection of individuals in the processing of personal data and on the free flow of such data.

Data protection

The merchant uses appropriate technological and organizational means to protect the transfer and storage of personal data, orders and payments. The purchase agreement (order) is stored electronically on the provider’s server. The merchant will use personal data exclusively for the needs of fulfilling the order and other things directly related to the order, as well as the necessary communication to complete the order.

Use of personal data

The merchant will use the following personal data exclusively for the purposes of business, notification via e-mail and the conclusion of distance contracts:

  • name and surname;
  • delivery addresses;
  • company or title of legal entity (if the user is a legal entity);
  • tax number of a legal entity (if the user is a legal entity);
  • email address (username);
  • password in encrypted form;
  • contact phone number;
  • country of residence;
  • other data that the user voluntarily enters into forms in the online store;
  • We are not responsible for the accuracy of the data entered by the user. All
  • the mentioned data are stored on the www.tattoocare.si server for 2 years
  • from the date of purchase.

Statement on protecting the confidentiality of personal data and privacy of users

In accordance with the regulations governing the protection of personal data, the trader is obliged to protect the personal data of the users of his online store. Under no circumstances will the merchant provide personal or other user data to a third party or will not allow a third party to view personal or other data of the user, unless it would be requested from him by state authorities, if such an obligation is stipulated by law, or in good faith that such action is necessary for proceedings before courts or other state authorities and for the protection and realization of the legal interests of the Merchant.

Implementation of the privacy policy

All persons employed full-time or part-time by the Merchant who have access to the personal and other data of users are aware of the duty to protect personal and other data and are obliged to comply with these provisions on the protection of the confidentiality of personal data and the privacy of users of the online store. The duty to protect personal and other data applies indefinitely, even after the termination of the relationship with the Merchant.

Buyer’s consent to the General Terms and Conditions

By using the services on the website www.tattoocare.si and by directly clicking on the box “I agree with the terms and conditions” before the purchase, the user undertakes to voluntarily, explicitly and unequivocally accept the General Terms and Conditions and allows the processing of his personal data exclusively for the purposes of this order, in accordance with the General Terms and Conditions and regulations in the field of consumer protection (also covered by the European General Data Protection Regulation 2016/679) and international codes for online and electronic business.

Consent of the buyer to the use of his personal data for marketing and marketing purposes

By registering and/or placing an order on the website, the Buyer expressly agrees that the Merchant may use the obtained personal data (name and surname, residential address, email address and any other data that the Buyer provides to the Provider for the purpose of fulfilling the contract – order), except for the purposes of negotiations for the conclusion of a contract or for the fulfillment of a contract – order, it is also used for the purposes of direct marketing through all advertising channels used by the Merchant and for the needs of direct marketing related statistical and market analysis, marketing profiling and segmentation.

Every customer must give their consent to the implementation of direct marketing via e-mail to the provider explicitly when registering and/or placing an order on the website with the “Sign me up for news” option. Otherwise, the buyer will not receive direct marketing via e-mail, nor will he be informed in advance about the provider’s online promotions and other relevant content.

Every customer must give their consent to the implementation of direct marketing via e-mail to the provider explicitly when registering and/or placing an order on the website with the “Sign me up for news” option. Otherwise, the buyer will not receive direct marketing via e-mail, nor will he be informed in advance about the provider’s online promotions and other relevant content.

Any buyer can revoke their consent to the processing of personal data (given either online or through another sales channel) at any time by sending a notification by e-mail: info@tattoocare.si. or by clicking on the unsubscribe command within each marketing message.

The provider will take into account the buyer’s wish and, no later than within 15 days, will consistently organize the cancellation of the consent for the purpose of direct marketing through the relevant or all advertising channels and inform the buyer about this within a further five days. In doing so, the buyer does not incur any costs.


The basis for the cookie notice is the amended Electronic Communications Act (Official Gazette No. 109/2012; ZEKom-1), which entered into force at the beginning of 2013 and brought new rules regarding the use of cookies and similar technologies for storing information or accessing information stored on the user’s computer or mobile device. The merchant assigns each user a cookie for identification, tracking the shopping cart and ensuring traceability (the so-called “cookie”) at the start of each user’s use of the online store, which is stored in the server’s memory only for the duration of the visit to the online store and is deleted after one hour of inactivity.

What are cookies and why the website needs them

A cookie is a small text file that is transferred to the user’s computer when he visits a website and usually contains:

The name of the server from which the cookie was sent
Lifetime of the cookie
Value – A simple randomly generated unique number
The cookie itself does not contain or collect information. However, if it is read by the server together with the web browser, it can help the website provide more user-friendly services – for example, by remembering previous purchases or the user’s account information. Only the server that sent the cookie can read and use that cookie. On a trustworthy website, cookies can thus enrich the user experience.

Which cookies we use on the site and why

On the website, we only use cookies that are permitted in accordance with the ZEKom-1 law. Only cookies that are absolutely necessary for the operation of this website are used. To record page visit statistics, we use a system that only records a session cookie and does not track your further behavior on the website or in connection with other pages. By continuing to use this website and confirming your acceptance of cookies, you agree to the use of the cookies described below.

List of cookies collected by the online store:

ime piškota Opis piškotov
CART Upravljanje s košarico
CATEGORY_INFO Upravljanje s prodajnimi skupinami
COMPARE Primerjava izdelkov
CURRENCY Nastavitve spletne strani
CUSTOMER Identifikacija uporabnika
CUSTOMER_AUTH Identifikacija uporabnika
CUSTOMER_INFO Identifikacija uporabnika
CUSTOMER_SEGMENT_IDS Identifikacija uporabnika
EXTERNAL_NO_CACHE Nastavitve spletne strani
FRONTEND Identifikacija uporabnika
GUEST-VIEW Nastavitve spletne strani
LAST_CATEGORY Upravljanje s prodajnimi skupinami
LAST_PRODUCT Upravljanje z izdelki
NEWMESSAGE Napredna uporabniška izkušnja
NO_CACHE Nastavitve spletne strani
PERSISTENT_SHOPPING_CART Upravljanje s košarico
POLL Upravljanje z anketami
POLLN Upravljanje z anketami
RECENTLYCOMPARED Primerjava izdelkov
STF Napredna uporabniška izkušnja
STORE Nastavitve spletne strani
USER_ALLOWED_SAVE_COOKIE Nastavitve spletne strani
VIEWED_PRODUCT_IDS Upravljanje z izdelki
WISHLIST Upravljanje seznama želja
WISHLIST_CNT Upravljanje seznama želja
__utma Statistika ogledov spletne strani – Google Analytics
__utmb Statistika ogledov spletne strani – Google Analytics
__utmc Statistika ogledov spletne strani – Google Analytics
__utmz Statistika ogledov spletne strani – Google Analytics


Right to access information

In accordance with the law, the Merchant provides the user of the www.tattoocare.si website free of charge the right to obtain information about the possible processing of his personal data and the right to access them and a copy upon his written request.

Right to rectification

Taking into account the purpose of the processing, the Merchant allows the user to whom the personal data relates to complete or correct inaccurate personal data related to him.

The right to erasure

The merchant undertakes to enable the deletion and forgetting of users’ personal data. The request must be addressed with a proposal for the deletion of personal data.

The right to portability of personal data

At the express written request of the user, the Merchant allows the transfer of his personal data elsewhere, if this is technically possible and complementary to the Merchant’s software.

The right to restriction of processing

The trader commits to the buyer, to whom personal data refer, the right to request restriction of processing, when one of the cases applies in accordance with the European General Regulation 2016/679.

The right to object

The trader acknowledges the right to object to the customer to whom the personal data relates and, based on reasons related to his special situation, has the right to object at any time to the processing of personal data related to him, based on point (e) or (f) of the article 6(1) of the European General Regulation 2016/679.

The form for exercising these rights can be found here. (here it is necessary to insert a link that will lead to the form for asserting these rights… – to the form)


The merchant in the online store does not accept orders from someone whom he knows or suspects based on relevant indications that the child is under 16 years of age, without the express permission of his parents or legal guardians. The merchant in the online store does not offer free access to products or services that are harmful to children.

If the child is under the age of 16, such processing is legal only if and to the extent that such consent is given or approved by a parent or guardian, therefore, in the cases referred to in the first paragraph, the Merchant reserves the right to request additional proof and explanations from the buyer regarding the consent of the legal guardian or additional evidence that the buyer is over 16 years old. If these requirements are not met, the Merchant reserves the right to cancel the order and not conclude the sales contract.

Without the express permission of parents or guardians, the merchant will not accept any personal data concerning children, nor will it release data received from children to third parties, except parents or guardians.

Any communication aimed at children will be age-appropriate and will not take advantage of children’s trustworthiness, lack of experience or sense of loyalty.



The trader complies with applicable consumer protection legislation and makes every effort to fulfill its duty to provide an effective complaint handling system. The merchant has an effective complaint handling system in place and has a designated person with whom the user (buyer) can contact by phone or e-mail in case of problems. In case of problems, the user (buyer) can contact tel. no.: +386 31 752 232. The user (buyer) can submit a complaint to the email address info@tattoocare.si. The appeal process is confidential.

Within five working days, the trader will confirm that he has received the complaint and inform the user (buyer) how long he will process it and keep him informed about the progress of the procedure. The merchant will do his best to resolve any disputes amicably. If an amicable solution to the dispute is not reached, the court of actual jurisdiction in Ljubljana has exclusive local jurisdiction to resolve all disputes between the Merchant and the user (buyer). The trader and the user (buyer) as participants in electronic business mutually recognize the validity of electronic messages in court.

Legal basis

For these General Terms and Conditions and for all disputes between the Merchant and the user (buyer), the Slovenian material and procedural law applies and is applied, whereby the rules of international private law that refer to the application of any other law are not applied.

The provisions of the Code of Obligations, the Act on Electronic Business on the Market, the Act on the Protection of Personal Data and the Act on Consumer Protection apply mutatis mutandis to all relationships and rights and obligations not regulated by these General Terms and Conditions.

Out-of-court settlement of consumer disputes

In accordance with legal norms, the Merchant does not recognize any provider of out-of-court resolution of consumer disputes as competent to resolve a consumer dispute that the consumer could initiate in accordance with the Act on Out-of-Court Resolution of Consumer Disputes.

A trader who, as a provider of goods and services, facilitates online trade in the territory of the Republic of Slovenia, publishes on his website an electronic link to the platform for the online resolution of consumer disputes (SRPS). The platform is available to consumers at the link below:


The aforementioned regulation comes from the Act on the Out-of-Court Settlement of Consumer Disputes, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on the online resolution of consumer disputes and the amendment of Regulation (EC) no. 2016/2004 and Directive 2009/22/EC.

The General Terms and Conditions enter into force on the date of the last change, which was made on 6 March 2018.


Your Tattoo Care.
Take care!